My package seems to be lost!

Ugh, the worst. Let's find it.

First, check your tracking — carriers sometimes mark it "delivered" a few hours early.

If it's been 2 days past delivery and still nothing:

Email us at support@gethoneybutter.com with your order number. Tell us what the tracking says.

• If it's actually lost in transit (stuck, no updates for 5+ days) — we'll file the claim and send you a new one.
• If it says delivered but you don't see it (porch pirates, wrong mailbox) — we'll help you check with the carrier, and if we can't find it, we'll figure out a solution together.

We pack in Austin and hand it to UPS/USPS — once they have it, we can't teleport it, but we won't leave you hanging.