Warranty & Care
Our promise:
Every HoneyButter tray is handmade and inspected before it ships. If it arrives chipped, cracked, or damaged, tell us within 14 days with a photo and we'll replace it free — no need to send the old one back.
What’s covered for 6 months:
- Cracks or chips out of the box
- Glaze defects that affect use
What’s not covered:
- Damage from dropping it (it’s ceramic, it will break if dropped)
- Staining from olive oil / balsamic / spices over time — that’s patina, it’s normal
- Dishwasher damage — hand wash only
- Normal wear from daily use
If something feels off, just email support@gethoneybutter.com — we actually answer.
Made to be used. Made to last.